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Get the accounts receivable aging report definition and use, plus practical tips to manage unpaid invoices and improve your business’s cash flow.
Many business owners see their accounts receivable report as just a to-do list for chasing late payments. But what if it was your secret weapon for financial clarity? The key is understanding the accounts receivable aging report definition and use. This isn't just a list; it's a strategic tool that organizes outstanding invoices by how long they've been unpaid. This simple shift turns a reactive task into a goldmine of insights. It reveals customer payment patterns, highlights credit risks, and gives you the data to forecast cash flow with real confidence and build a more resilient business.
Think of accounts receivable (AR) aging as a health check for your company’s cash flow. It’s a straightforward method for organizing your unpaid invoices to see who owes you money and for how long. This isn't just about chasing down late payments; it's a strategic tool that gives you a clear picture of your financial stability. By regularly reviewing your AR aging, you can spot potential issues before they become major problems, making it an essential practice for any business focused on sustainable growth.
At its core, accounts receivable aging is a report that categorizes your outstanding customer invoices based on how long they’ve been unpaid. It’s a fundamental accounting tool that helps you measure the effectiveness of your credit and collections functions. Why does this matter so much? Because it directly impacts your cash flow. A clear, well-managed aging report helps you identify which customers are paying on time and which are falling behind. This insight allows you to be proactive, improve your collection strategies, and maintain a healthy financial pulse for your business. You can find more tips for managing your company's finances on our blog.
The aging process works by sorting all your unpaid invoices into columns based on date ranges. The report starts with current invoices (not yet due) and then moves into different overdue periods. It’s a simple but powerful way to get an organized view of your receivables at a single glance. This process also accounts for any unused credit memos, giving you a complete picture of what each customer owes. By automating this process, you can ensure the data is always up-to-date, pulling directly from the systems you already use. HubiFi offers seamless integrations with top accounting software to make this process smooth and error-free.
While automation is the best way to ensure accuracy, understanding how to build an AR aging report from scratch is a great way to grasp the fundamentals. First, you’ll need to gather a complete list of all your open, unpaid invoices. Next, organize this list by customer so you can see everything one client owes in a single view. From there, you’ll categorize each invoice into time-based buckets—common ones are "Current (not yet due)," "1-30 days overdue," "31-60 days overdue," and so on. Finally, total the amounts in each bucket for every customer. This gives you a clear, prioritized list for your collections efforts.
As you can imagine, doing this by hand is time-consuming and leaves a lot of room for error, especially for businesses with a high volume of transactions. A single misplaced decimal or incorrect date can throw off your entire cash flow forecast. This is why most finance teams use accounting software or specialized platforms to automate the report. An automated system provides a real-time, accurate picture of your receivables without the manual data entry, freeing your team to focus on strategy instead of spreadsheets. You can schedule a demo to see how automation can transform your financial operations.
It’s easy to get AR and AP mixed up, but the difference is straightforward. Think of it like this: your Accounts Receivable (AR) aging report tracks the money your customers owe you, while an Accounts Payable (AP) aging report tracks the money you owe your suppliers and vendors. The AR report is all about managing your incoming cash flow and assessing customer payment habits. It helps you answer, "Who needs a payment reminder?" and "Are our credit terms effective?" It’s a critical tool for ensuring the money you’ve earned actually makes it into your bank account.
On the flip side, the AP aging report helps you manage your outgoing cash. It ensures you pay your bills on time, which is key for maintaining strong relationships with vendors and protecting your business credit. Looking at both reports together gives you a complete view of your company's short-term financial health. You can see the timing of money coming in versus money going out, which is essential for making smart decisions about expenses, investments, and growth. Understanding both sides of the ledger is fundamental to building a financially sound business, a topic we explore further in our Insights blog.
The columns in an AR aging report are often called "aging buckets." These buckets group invoices by the number of days they are past due. A typical report will have columns like: 0–30 days, 31–60 days, 61–90 days, and 90+ days. This categorization is incredibly useful because it helps you prioritize your collection efforts. Invoices in the 90+ day bucket are the most urgent, as the likelihood of collecting payment decreases the longer an invoice goes unpaid. Seeing this breakdown helps your team focus their energy where it's needed most. You can schedule a demo to see how our platform visualizes this data for you.
Your AR aging report has a direct impact on your company's financial statements. First, it’s a key indicator of your cash flow health. A report with most invoices in the "current" or "0-30 days" bucket is a good sign. More importantly, the report helps you estimate your allowance for doubtful accounts, which is the amount of money you predict you won't be able to collect. This estimate is a crucial part of accurate financial reporting, as it affects the value of your assets on the balance sheet. Consistently monitoring your AR aging helps you make more informed strategic decisions and present a true picture of your company’s financial position.
Let's talk about a term that sounds a bit pessimistic but is essential for honest bookkeeping: the allowance for doubtful accounts. This is simply an estimate of the invoices you realistically don't expect to collect. Your AR aging report is the key to figuring this out, as the longer an invoice remains unpaid, the lower the chance you'll ever see that money. A common way to calculate this is by assigning a percentage of expected loss to each aging bucket. For instance, you might estimate that you won't collect 1% of invoices in the 0–30 day bucket, but that number could jump to 50% for invoices over 90 days old. This calculation isn't just a guess; it's a critical adjustment that ensures your balance sheet reflects the true value of your assets, giving you a more realistic view of your company’s financial health and helping you make smarter strategic decisions.
At first glance, an accounts receivable aging report can look like a dense spreadsheet full of numbers. But once you know what you’re looking for, it becomes a powerful tool for understanding your company’s financial health. Think of it as a snapshot of who owes you money and how long they’ve owed it. Reading this report correctly helps you see which customers are paying on time and which ones need a friendly nudge. It’s all about turning that data into actionable steps to keep your cash flow healthy and predictable. Let's walk through how to make sense of it all, piece by piece.
An AR aging report organizes all your unpaid customer invoices based on how long they've been outstanding. While the layout might differ slightly depending on your accounting software, you'll almost always find the same core elements. Look for columns listing the customer's name, the specific invoice number, the original invoice date, and the total amount due for that invoice. The most important part is the "aging" section, which sorts each invoice into time-based buckets. This clear breakdown shows you exactly who owes what and for how long, giving you a complete picture of your receivables at a single glance.
Interpreting the data is where the report truly becomes useful. Your collections team can use it to prioritize their efforts, focusing first on the largest and oldest outstanding balances. For example, if you see a major client's invoices consistently creeping into the 31-60 day column, it’s a signal to reach out before the issue gets worse. The report also helps you spot trends. Are certain customers always late? Is there a specific time of year when payments slow down? By analyzing these patterns, you can adjust your credit policies or communication strategies to get ahead of potential cash flow problems.
The most common format for an AR aging report is a table with columns that categorize overdue invoices into time-based buckets. You’ll typically see columns labeled "Current" (for invoices not yet due), "1-30 days past due," "31-60 days past due," "61-90 days past due," and "91+ days past due." Each row represents a customer, showing their total outstanding balance distributed across these columns. Some reports might also include a total for each aging bucket at the bottom, giving you a quick summary of how much money falls into each category. This structure makes it easy to see where your biggest collection risks lie.
Beyond just looking at individual invoices, there are a few key metrics to monitor on your AR aging report. First, keep an eye on the total accounts receivable balance to understand your overall exposure. Next, calculate the percentage of your total receivables in each aging bucket. A high percentage in the "91+ days" category is a major red flag for your cash flow. You should also track your Days Sales Outstanding (DSO) to measure the average number of days it takes to collect payment after a sale. Monitoring these metrics over time provides valuable insights into the effectiveness of your collections process.
An AR aging report is only as reliable as the data that feeds it. Simple mistakes, like a typo in an invoice amount or a misapplied payment, can completely distort your financial picture. If your data is inaccurate, you might waste time chasing a customer who has already paid or fail to follow up on a genuinely overdue account. This is why seamless data integration between your CRM, billing platform, and accounting software is so important. When your systems are connected and automated, you reduce the risk of human error and ensure your AR aging report gives you a trustworthy foundation for making critical business decisions.
Your AR aging report is a powerful tool, but only if the information is accurate. Garbage in, garbage out, as they say. Small discrepancies can lead to misinformed decisions, like chasing a customer who has already paid or underestimating your available cash. The good news is that ensuring accuracy doesn't require a complete overhaul of your processes. By focusing on a couple of key areas—when you run the report and how you structure it—you can build a reliable foundation for your financial strategy. Let's look at two practical adjustments you can make to improve the quality of your data.
Imagine sending out a batch of invoices on Monday morning and running your aging report that same afternoon. The report might show a spike in overdue accounts, causing unnecessary panic when, in reality, your customers just haven't had time to process the payment. This is why timing is so important. To get a true picture of your receivables, establish a consistent schedule for generating the report, such as every Friday afternoon or on the first of the month. This gives recent payments time to clear and provides a stable baseline for comparing data over time. Consistent timing helps you forecast cash flow more reliably and spot genuine payment issues, not just processing delays.
The standard 30-60-90 day buckets in an aging report are a great starting point, but they aren't one-size-fits-all. For your report to be truly insightful, its structure should mirror your company's payment terms. For instance, if you offer "Net 15" terms to some clients, but your first aging bucket is "1-30 days," you're losing valuable detail. You can't easily distinguish a client who is two days late from one who is two weeks late. Customizing your aging buckets to align with your actual payment terms—like creating a "1-15 days" bucket—gives your collections team the precise information they need to act at the right moment. This simple alignment makes your follow-up process more effective and professional.
Keeping a close eye on your accounts receivable aging isn't just a task for your accounting team—it's a strategic move that impacts the entire health of your business. Think of it as a real-time dashboard for your company's financial relationships. It tells you exactly who owes you money, how much they owe, and how long they've owed it. Without this clarity, you're essentially flying blind, making it difficult to manage cash flow, plan for the future, or even identify which customers are helping or hurting your bottom line.
Regularly monitoring your AR aging report transforms it from a simple list of outstanding invoices into a powerful tool for decision-making. It helps you spot trends, identify potential risks, and take proactive steps to keep your finances on track. When you can see which accounts are consistently paying late, you can adjust your credit policies accordingly. When you know how much cash is tied up in receivables, you can make more accurate financial forecasts. Ultimately, this practice is about maintaining control over your revenue cycle and ensuring the money you've earned makes it into your bank account in a timely manner.
Late payments are more than just a minor inconvenience; they're a direct threat to your company's cash flow. When you have to wait to get paid, you have less capital available for payroll, inventory, and growth. The numbers paint a clear picture of the problem. A recent survey found that late payments account for nearly half of all business-to-business sales, and it takes an average of 73 days to finally collect that money. Even worse, about 6% of those late payments eventually become "bad debt," meaning they are never collected at all. Your AR aging report is your early warning system, showing you exactly which invoices are at risk of becoming part of these statistics so you can act before it's too late.
The principle of collectibility is simple: the older an invoice gets, the less likely you are to collect the money. An invoice in the "current" bucket has a very high chance of being paid, but one sitting in the "90+ days" bucket is a serious concern. Your AR aging report visualizes this principle, helping you assess the overall health of your receivables. This is essential for accurate financial reporting because it allows you to estimate your "allowance for doubtful accounts"—the portion of your receivables you predict will become bad debt. This estimate directly affects the value of the assets on your balance sheet, giving investors and stakeholders a more realistic view of your company's financial position.
Your AR aging report is one of the most direct tools you have for managing your company's cash flow. It neatly categorizes all outstanding invoices by their due dates, giving you a clear visual of where your money is and when you can expect it. This allows you to quickly pinpoint overdue payments and prioritize your collection efforts. By focusing on the oldest and largest outstanding balances, you can take targeted action to bring in cash faster. Consistent monitoring helps you maintain a healthy cash flow, which is essential for covering operational expenses, investing in growth, and keeping your business financially stable.
Not all customers are the same when it comes to paying on time. Your AR aging report provides crucial data on customer payment behaviors, showing you who consistently pays late. This insight is invaluable for assessing the effectiveness of your credit policies and minimizing risk. If you notice a client frequently appearing in the 60- or 90-day aging buckets, it might be time to reconsider their credit terms or even whether you should continue extending credit to them at all. This proactive approach helps you build a smarter credit policy and protect your business from potential losses.
When you have a clear understanding of your accounts receivable, you can plan for the future with much greater confidence. The aging report helps you forecast incoming cash more accurately, which is fundamental for budgeting and strategic planning. Knowing when payments are likely to arrive allows you to make informed decisions about everything from hiring new staff to purchasing inventory. It also highlights potential gaps in your cash flow, giving you time to arrange for financing or adjust your spending. With this level of visibility, you can make strategic decisions that set your business up for long-term success.
An AR aging report acts as an early warning system for potential payment issues. It helps you identify which customers are on the verge of becoming bad debt before the situation becomes irreversible. When you see an invoice move from the 30-day column to the 60-day column, it’s a clear signal to act. This allows you to reach out to the customer, understand the reason for the delay, and work toward a solution. By catching these problems early, you significantly increase your chances of collecting the full amount and avoid the costly process of writing off bad debt.
Beyond collections, your AR aging report is a source of valuable business intelligence. It helps you evaluate the creditworthiness of your entire customer base, allowing you to identify your most reliable clients. This information can guide your sales and marketing efforts, helping you focus on attracting and retaining profitable customers. By integrating this data with your CRM and other business systems, you can get a holistic view of your customer relationships. This empowers you to make smarter, data-driven decisions about who you do business with and how you manage those relationships for optimal financial health.
Your AR aging report is a critical input for your inventory strategy. The health of your receivables directly dictates how much cash you have on hand to purchase new stock. If a significant portion of your revenue is tied up in overdue invoices, you might not have the capital to restock popular items, leading to lost sales and frustrated customers. By using your aging report to forecast incoming cash, you can make smarter inventory decisions. This data helps you align your purchasing schedule with your actual cash flow, preventing you from overstocking when funds are tight or missing opportunities when sales are strong. It ensures your inventory levels are optimized based on financial reality, not just sales projections.
An AR aging report is more than just a snapshot of your receivables; it’s a roadmap for improving your collections process. When you see where payments are slowing down, you can take targeted action to speed things up and strengthen your cash flow. It’s all about moving from a reactive stance—chasing down late payments—to a proactive one where you prevent them from happening in the first place. By analyzing payment patterns and identifying potential problem accounts early, you can refine your strategies and keep your financials healthy. This report gives you the insights needed to make smarter, data-backed decisions that directly impact your bottom line. Instead of waiting for an account to hit the 90-day mark, you can intervene at 30 days with a tailored approach. This proactive management not only improves your financial stability but also helps maintain positive relationships with your customers by addressing issues before they escalate. Here are five practical strategies you can implement to refine your collections and get paid faster.
This seems simple, but it’s the foundation of a healthy collections process. Setting clear payment terms from the start ensures there’s no confusion about your expectations. Your invoice should clearly state the due date (e.g., "Net 30"), the payment methods you accept, and any penalties for late payments. This transparency helps your customers plan their payments and reduces the likelihood of overdue accounts. Think of it as a friendly agreement that keeps your financial relationship on solid ground. By establishing these rules upfront, you’re not just sending an invoice; you’re creating a clear path for improving your cash flow and building trust with your clients.
Your AR aging report is a treasure trove of data on customer payment habits. Use it to develop a smart credit policy that protects your business without stifling growth. A good policy isn't one-size-fits-all; it's tailored to the risk profiles of your customers. For new clients or those with a history of late payments, you might require a deposit or offer shorter payment terms. For long-standing, reliable customers, you can extend more generous credit. This data-driven approach helps you minimize credit risk and make informed decisions about who to extend credit to. It’s about being strategic with your resources and ensuring you’re not taking on unnecessary financial exposure.
A credit policy isn't something you write once and file away. It needs to evolve with your business, and your AR aging report is the perfect tool for benchmarking its effectiveness. Regularly review the report to spot trends in customer payment behaviors. Are certain customer segments consistently paying late? Is the percentage of accounts in the 60-day bucket growing? These patterns are your guide. They show you exactly where your current policies might be too lenient or where you need to adjust terms for new clients. This data-driven review allows you to proactively manage risk and ensure your credit strategy supports, rather than hinders, your cash flow.
Don’t wait until an invoice is 30 days past due to reach out. Your AR aging report helps you spot which customers are at risk of becoming late payers. Proactive communication can make all the difference. A friendly reminder email a week before the due date or a quick, personal check-in a day after a payment is missed can prevent small delays from turning into big problems. This approach shows your customers you’re organized and attentive, and it keeps your invoice top-of-mind. The goal is to maintain a positive relationship while ensuring timely payment. You’re not just a collector; you’re a partner helping them stay on track with their financial obligations.
Manually tracking invoices, sending reminders, and updating reports is time-consuming and leaves room for error. Streamlining your collections workflow with automation frees up your team to focus on more strategic tasks, like building customer relationships. Automated systems can send payment reminders, flag overdue accounts, and generate aging reports instantly. When your financial tools are integrated, the entire process becomes more efficient. For instance, connecting your accounting software with your CRM gives you a complete view of each customer's financial history. This level of seamless integration reduces administrative headaches and helps you process payments faster, ensuring a smoother, more predictable revenue cycle.
Sometimes, a good customer is simply facing a temporary cash flow crunch. Your aging report can help you identify who might need a little flexibility. Instead of letting an overdue account turn into bad debt, consider offering alternative solutions. This could mean setting up a payment plan that breaks a large invoice into smaller, manageable installments. You could also expand the types of payments you accept, like credit cards or ACH transfers, to make it easier for clients to pay you. Offering these options can be a win-win: you secure the revenue you’re owed, and you retain a valuable customer by showing a little understanding and flexibility during a tough time.
Another great way to encourage timely payments is by offering a small discount for paying early. For example, you could offer a 2% discount if an invoice is paid within 10 days instead of the standard 30. This strategy does more than just speed up your cash flow; it also helps build stronger relationships with your clients. Customers appreciate the opportunity to save money, and this small gesture can foster loyalty and goodwill. As the Corporate Finance Institute points out, this incentive not only encourages promptness but also strengthens the client partnership, making it a smart move for both your finances and your customer retention.
No one likes to think about sending a customer to collections, but sometimes it's a necessary step to protect your business. Your AR aging report is your guide here. If you've made multiple attempts to collect a payment and a customer's balance continues to sit in the 60- or 90-day aging buckets, it’s a clear sign that your internal efforts aren't working. At this point, escalating the account to a professional collection agency may be your best option. This decision shouldn't be taken lightly, but when an account becomes a significant liability, it's a practical measure to recover the funds you're owed and prevent further financial loss.
Your AR aging report is also a critical tool for managing customer credit risk. If you see a client consistently landing in the 60- or 90-day columns, it’s a major red flag. This pattern of late payments indicates a higher risk, and it might be time to reconsider their credit terms or even pause services until their balance is cleared. Continuing to provide services to a chronically late payer can put a serious strain on your cash flow and profitability. Making the tough decision to stop extending credit is a proactive way to protect your company's financial health and focus your resources on more reliable, profitable customers.
Manually tracking invoices and chasing down payments with spreadsheets and calendar reminders just doesn’t cut it anymore. It’s time-consuming, prone to human error, and can seriously delay your cash flow. The right technology can transform your accounts receivable process from a reactive chore into a proactive, strategic part of your business.
Choosing the right tools isn't just about sending invoices faster; it's about gaining a clear, real-time view of your financial health. With the proper software, you can automate tedious tasks, ensure your data is consistent across all your systems, and get the insights you need to make smart decisions. Think of it as giving your finance team a major upgrade, allowing them to focus on analysis and strategy instead of getting bogged down in administrative work. When you start evaluating solutions, you’ll want to look for a few key capabilities that separate the basic tools from the truly transformative ones.
The biggest win with modern AR tools is automation. Several software solutions can automate many aspects of AR management, from generating invoices and sending payment reminders to tracking when payments come in. Instead of a team member manually checking who has and hasn't paid, the system does it for you. This frees up your team to handle more complex issues, like negotiating payment plans with high-value clients or analyzing payment trends. Automation reduces the risk of invoices slipping through the cracks and ensures your communication with customers is consistent and timely, which often leads to faster payments.
Your AR software shouldn't operate in a silo. For your financial data to be truly useful, it needs to be consistent everywhere. That’s why integration is so important. Your AR tool must connect seamlessly with your other core business systems, like your accounting software (think QuickBooks or Xero), ERP, and CRM. This ensures that when a payment is recorded, the update is reflected across all platforms without manual data entry. HubiFi offers seamless integrations that create a single source of truth, eliminating discrepancies and giving you a complete picture of your customer relationships and financial standing.
When your AR data lives separately from your customer relationship management (CRM) and enterprise resource planning (ERP) systems, you're only seeing part of the story. Your sales team might be trying to upsell a client who is chronically late on payments, while your finance team lacks the full context of the customer relationship. This disconnect creates data silos and prevents you from getting a holistic view of your business. For your financial data to be truly useful, it needs to be consistent everywhere, providing a single source of truth for everyone on your team. This ensures that both sales and finance are working with the same accurate, up-to-date information. When your systems are connected, you reduce the risk of human error and build a trustworthy foundation for making critical business decisions. This level of seamless integration allows your team to focus on strategy instead of chasing down data, leading to a smoother and more predictable revenue cycle.
Great AR software does more than just process payments; it provides you with actionable insights. Look for a solution with robust reporting capabilities that give you a real-time look at your receivables. You should be able to easily generate AR aging reports, track key metrics like Days Sales Outstanding (DSO), and identify which customers are consistently late payers. Some advanced platforms even use AI to help streamline the process and predict payment behaviors. These data-driven insights allow you to spot potential cash flow problems before they become serious issues and adjust your credit policies accordingly.
When you're handling sensitive customer and financial information, security is non-negotiable. A reputable AR management tool will be built on a secure, cloud-based platform. This means your data is protected by advanced security measures, including encryption and regular backups. It also allows your team to access critical information from anywhere without compromising security. Look for providers that are transparent about their security protocols and compliance standards. This not only protects your business but also builds trust with your customers, who need to know their payment information is safe with you.
How do you know if your collections strategy is working? The right tools will give you the visibility to track your team's performance and the effectiveness of your AR process. Look for features like team dashboards that show collection activities, success rates, and communication histories. By understanding your pain points and evaluating providers based on their capabilities, you can find a solution that empowers your team to take control of the collections process. When you can see what’s working and what isn’t, you can provide targeted coaching and refine your workflows for better results. A data consultation can help you identify the key metrics to track for your specific business.
Even the most successful businesses run into accounts receivable challenges. From late-paying customers to messy data, these issues can strain your cash flow and create unnecessary stress. The good news is that you can solve these common problems by using your AR aging report to guide your strategy and implementing the right tools to streamline your workflow.
Chasing down late payments is frustrating, but your AR aging report is your best tool for getting organized. It allows you to see exactly which invoices are overdue and for how long. For instance, when your report shows a significant balance in the 90+ days category, you know exactly which customers to contact first. Instead of sending generic reminders, you can tailor your approach. You might offer a payment plan to a long-term client who has fallen behind or take a firmer stance with a chronically late payer. This targeted follow-up system helps you recover funds faster and reduces the risk of invoices turning into bad debt.
An AR aging report is only as reliable as the information you put into it. Simple manual mistakes—a typo in an invoice number, a misplaced decimal point, or a payment applied to the wrong account—can throw off your entire report. These small errors create a ripple effect, leading to inaccurate financial statements, flawed cash flow projections, and awkward conversations with customers who have, in fact, paid on time. Ensuring data accuracy is fundamental. Clean data gives you a true picture of your financial health and allows you to make decisions with confidence, knowing your reports reflect reality.
Not all customers are created equal when it comes to payment habits. Your AR aging report helps you identify high-risk clients by revealing patterns over time. If a particular customer consistently appears in your 60- or 90-day aging buckets, it’s a clear red flag. Armed with this data, you can adjust your credit policy for them moving forward. You might decide to shorten their payment terms, reduce their credit limit, or require partial payment upfront on future orders. This proactive approach to credit risk management protects your business from potential losses and helps stabilize your cash flow by weeding out unreliable payers.
When you don’t have a clear view of your receivables, forecasting cash flow feels like guesswork. An AR aging report replaces that uncertainty with clarity. It shows you which customers are reliable payers and which ones are consistently late, giving you a much better idea of when you can actually expect cash to hit your bank account. This insight is critical for effective cash flow management. With a predictable inflow of cash, you can confidently plan for major expenses, invest in growth opportunities, and maintain healthy financial operations without worrying about unexpected shortfalls.
If you’re still tracking receivables in spreadsheets, you’re spending valuable time on tasks that can be easily automated. Manual processes are not only slow but also increase the likelihood of data entry errors. Modern accounting solutions can automate nearly every aspect of AR management, from generating and sending invoices to sending payment reminders and generating real-time aging reports. By automating your workflow, you free up your team to focus on higher-value activities. Plus, seamless integrations with your existing software ensure that your data is always accurate and up-to-date across all your systems.
How often should I review my AR aging report? For most businesses, looking at this report on a weekly basis is a great habit to build. This frequency allows you to catch potential payment delays before they become serious problems and keeps you in tune with your cash flow. If your business has a very high volume of transactions, you might even glance at it more often. A monthly review should be the absolute minimum, but a weekly check-in is what keeps you proactive.
My report shows a lot of money in the '90+ days' bucket. What's my first step? Your first step is to prioritize. Sort that 90+ day list by the total amount owed and focus on the largest balances first, as collecting those will have the most immediate impact on your cash flow. Then, pick up the phone. A direct, personal call is often more effective than another email for understanding the reason for the delay and working out a clear plan to get the invoice paid.
Can focusing on collections hurt my customer relationships? It all comes down to your approach. A proactive and professional collections process can actually build trust. When you set clear terms from the beginning and send friendly, automated reminders, you're simply being an organized business partner. It only becomes a problem when communication is inconsistent, unclear, or aggressive. Handled correctly, it shows you're on top of your finances and helps your clients stay on top of theirs.
Is AR automation software only for large companies? Not at all. Automation can be incredibly valuable for small and growing businesses where everyone is already wearing multiple hats. These tools handle the time-consuming, repetitive tasks like sending reminders and updating reports, which frees you and your team to focus on more important things, like talking to customers and growing the business. The time saved and errors avoided often make it a very worthwhile investment, regardless of your company's size.
Besides chasing late payments, what's another strategic way to use my AR aging report? Think of your AR aging report as a source of business intelligence. You can use it to analyze customer payment patterns and refine your credit policies. For instance, you can identify your most reliable clients—the ones who always pay on time—and perhaps offer them more favorable terms as a reward. On the flip side, you can set stricter limits for customers who consistently fall into the late payment buckets. It helps you make smarter, data-backed decisions about how you do business with different clients.
Former Root, EVP of Finance/Data at multiple FinTech startups
Jason Kyle Berwanger: An accomplished two-time entrepreneur, polyglot in finance, data & tech with 15 years of expertise. Builder, practitioner, leader—pioneering multiple ERP implementations and data solutions. Catalyst behind a 6% gross margin improvement with a sub-90-day IPO at Root insurance, powered by his vision & platform. Having held virtually every role from accountant to finance systems to finance exec, he brings a rare and noteworthy perspective in rethinking the finance tooling landscape.
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