How to Make a Journal Entry for Cash Refund to Customer

September 7, 2025
Jason Berwanger
Accounting

Learn how to create a journal entry for cash refund to customer with clear steps and examples to keep your accounting records accurate and audit-ready.

Cash refund journal entry tools: calculator, pen, and folders.

Accurate financial data is the bedrock of smart business decisions. Yet, a single, improperly recorded cash refund can throw your numbers off, affecting everything from your net sales figures to your inventory valuation and sales tax liability. It’s a small transaction that sends ripples through your entire general ledger. The key to maintaining integrity in your books is treating a return with the same precision as a sale. Mastering the proper journal entry for cash refund to customer ensures that every part of the original transaction is correctly unwound. This guide will walk you through the process, ensuring your financial reports always tell the true story of your business performance.

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Key Takeaways

  • Always Record Refunds as New Transactions: Instead of deleting the original sale, use a contra-revenue account like "Sales Returns and Allowances." This keeps your sales history intact and provides a clear view of how returns affect your bottom line.
  • Create a Standardized Refund Playbook: A clear policy, consistent team training, and solid internal controls are essential. This framework prevents errors, protects against fraud, and turns return data into actionable feedback for improving your business.
  • Use Automation to Eliminate Errors and Gain Insights: Manual refund processing is slow and risky. Automating the workflow with integrated software ensures every entry is accurate and compliant, giving you real-time financial data to make smarter decisions.

What is a Cash Refund in Accounting?

Let's start with the basics. A cash refund is exactly what it sounds like: you give a customer cash back for a product they're returning. This typically happens when the original purchase was also made with cash. While it seems like a straightforward transaction, recording it correctly is essential for keeping your financial records clean and accurate. Think of it as reversing a sale. Money is flowing out of your business instead of in, and your books need to reflect that change precisely to maintain compliance and clarity.

Handling refunds properly isn't just about good bookkeeping; it's about understanding your business's true performance. When you track returns, you get a clearer picture of your net sales and can spot potential issues with products or customer satisfaction. It’s a critical piece of the puzzle for accurate revenue recognition. In the following sections, we'll break down the different types of refunds you might encounter, clarify exactly when a cash refund is appropriate, and explore how these transactions impact your key financial statements. Getting this right from the start saves you major headaches during tax season or an audit, ensuring your financial data is always reliable.

The Different Types of Customer Refunds

When a customer needs a refund, you have a few options. The most common types are cash refunds, credit card refunds, and store credit. A cash refund is for cash purchases. A credit card refund reverses the charge back to the customer's card, which can take a few business days to process. Store credit is another great option, where you issue a credit for the return amount that the customer can use for future purchases. This keeps the cash in your business and encourages a repeat sale. Your refund policy should clearly state which options are available to customers.

When to Issue a Cash Refund

So, when is a cash refund the right move? The rule of thumb is simple: issue a cash refund when a customer returns an item they originally bought with cash. It’s a direct reversal of the initial transaction. The amount you refund should always match the original price the customer paid for the item, including any sales tax. Be sure to check the receipt to confirm the purchase price and payment method. This practice ensures your cash drawer balances at the end of the day and your accounting records remain accurate. Having a clear, consistent process for this prevents confusion for both your team and your customers.

How Refunds Affect Your Financials

Every refund sends ripples through your financial statements. First, it hits your revenue. Instead of deleting the original sale, you’ll record the refund in a separate account called "Sales Returns and Allowances." This account is a contra-revenue account, meaning it reduces your gross sales to show your true "net sales." This gives you a clear view of how many returns are happening relative to sales. Second, when a product is returned to your shelf, your inventory increases, and the "Cost of Goods Sold" (COGS) for that item is reversed. This ensures your financial reports accurately reflect both your sales performance and your current inventory value. You can find more details on financial operations in our HubiFi Blog.

Key Accounting Principles for Handling Refunds

When a customer asks for their money back, the process seems simple: you return the cash, and they return the product. But on the accounting side, it’s a bit more nuanced. Handling refunds correctly is essential for keeping your financial statements accurate, compliant, and useful for making business decisions. Simply deleting the original transaction or pulling cash from the register without a paper trail can create major headaches during an audit or tax season.

To keep your books clean, you need to follow a few core accounting principles. These aren’t just stuffy rules; they’re the framework that ensures your financial data tells a true and complete story of your business performance. Think of them as the guardrails that keep your records on track. By applying the revenue recognition and matching principles, maintaining solid documentation, and establishing strong internal controls, you create a refund process that is both transparent and reliable. This approach not only satisfies auditors but also gives you clearer insights into your operations, helping you spot trends in returns and improve your business over time.

The Revenue Recognition Principle

The revenue recognition principle states that you should record revenue when it’s earned, not necessarily when the cash is received. When it comes to refunds, this principle has a very important rule: you should never just delete the original sale. It might feel like the easiest way to undo the transaction, but it erases a piece of your company’s history. That sale actually happened, and your financial records need to reflect that.

Instead, you should treat the refund as a new, separate transaction. The original sale stays on the books, and the refund is recorded as a reversal. This creates a clear and accurate audit trail, showing both the initial revenue and the subsequent return. This method ensures your historical sales data remains intact, which is crucial for accurate financial analysis and forecasting.

The Matching Principle

The matching principle works hand-in-hand with revenue recognition. It requires you to record expenses in the same period as the revenue they helped generate. A refund is essentially a consequence of a sale, so it needs to be matched to that original revenue. To do this properly, you should use a specific contra-revenue account called "Sales Returns and Allowances" instead of directly reducing your main Sales account.

Using this separate account is a game-changer for your reporting. It allows you to track exactly how much revenue you’re losing to returns. If you see the balance in this account climbing, it’s a clear signal that you might have an issue with a product or your sales process. This data gives you the visibility to ask important questions and make smarter business decisions.

What Documentation Do You Need?

Clear documentation is your best friend in accounting, and refunds are no exception. Every refund you issue needs a paper trail to support the transaction and prove its legitimacy. Without it, you’re left with financial records that are hard to verify, which can be a major red flag for auditors. You should always keep good records of why an item was returned and who returned it.

At a minimum, your documentation for each refund should include:

  • A copy of the original sales receipt or invoice.
  • A return authorization form or credit memo detailing the returned items.
  • Notes on the reason for the return (e.g., defective, wrong size, customer dissatisfaction).
  • Proof of the refund payment to the customer.

This documentation creates a clear audit trail and protects your business from potential disputes or fraud.

Set Up Your Internal Controls

Internal controls are the policies and procedures you put in place to ensure your financial and accounting information is reliable. For refunds, this means creating a system that prevents errors and protects your company’s assets. A key first step is to use specific accounts in your accounting records to show refunds correctly, like the "Sales Returns and Allowances" account we just discussed.

Beyond that, consider implementing a few key controls. For example, require a manager’s approval for refunds over a certain dollar amount. It’s also a good practice to have someone check your accounting documents every month to catch errors early. By setting up these checks and balances, you reduce the risk of fraudulent returns and ensure your refund process is handled consistently and accurately. Automating these workflows with the right integrations can also help enforce these rules automatically.

Which Accounts Do Refunds Affect?

When a customer requests a refund, it sets off a chain reaction in your accounting records. It’s more than just handing back cash; it’s a formal transaction that impacts several accounts in your general ledger. Getting this process right is essential for keeping your financial statements accurate and gaining a clear picture of your business's health. A single refund can touch on your revenue, cash, inventory, and even your tax liabilities.

Think of it as unwinding the original sale. Each part of that initial transaction needs to be carefully reversed to reflect the return. This ensures your books are balanced and that you aren't overstating your sales or understating your inventory. Properly tracking these moving parts also gives you valuable data on return rates, which can signal issues with product quality or customer satisfaction. With the right automated systems, you can manage these entries seamlessly, but it’s still crucial to understand which accounts are in play. Let’s break down the key players involved in a typical refund journal entry.

Sales Returns and Allowances

Instead of directly reducing your main Sales Revenue account, refunds are recorded in a separate account called Sales Returns and Allowances. This is a contra-revenue account, which means it works opposite to your regular revenue account to decrease your total net sales. As HubiFi’s guide on refund journal entries explains, this account "tracks the value of returned goods and reduces your total sales."

Why the extra step? Using a separate account gives you clear visibility into how much revenue is being reversed due to returns. If you simply debited your Sales Revenue account, that important data would be buried. By tracking returns separately, you can easily monitor trends and identify potential problems without digging through all your sales data.

The Cash Account

This one is the most straightforward. When you issue a cash refund, your company’s cash on hand decreases. In accounting terms, this means you will credit your Cash account to show the outflow of funds. This applies whether you’re handing over physical currency, sending money back to a debit card, or processing a digital payment reversal.

The key is that the refund method should mirror the original payment as closely as possible. If the customer paid with cash, they expect to receive cash back. This credit to the Cash account directly balances the debit to the Sales Returns and Allowances account, keeping your books in order. It’s a simple but critical piece of the refund puzzle.

How Refunds Impact Your Inventory

If a customer returns a physical product that you can resell, you need to add it back to your inventory. This step is crucial for maintaining an accurate count of your available stock. The journal entry for this involves two accounts: you’ll debit your Inventory account to increase its value and credit the Cost of Goods Sold (COGS) account.

Crediting COGS effectively reverses the expense you recorded when the item was first sold. After all, since the sale was undone, you can no longer claim that cost against it. This adjustment ensures your gross profit and inventory valuation remain accurate. Of course, this only applies if the item is returned in sellable condition. If it’s damaged, you’ll need to write it off as a loss instead.

Don't Forget About Sales Tax

When you made the original sale, you likely collected sales tax from the customer. This amount was recorded in an account called Sales Tax Payable, which represents the tax you owe to the government. When you process a refund, you also return the sales tax to the customer, which means you no longer owe it to the tax authorities.

To reflect this, you need to debit the Sales Tax Payable account. This reduces your liability and ensures you don’t overpay when it’s time to remit your sales tax. Forgetting this step can lead to inaccurate financial statements and can cause you to hand over more money to the government than necessary. It’s a small detail that has a significant impact on your tax compliance and cash flow.

How to Record a Cash Refund Journal Entry

When a customer returns a product, processing the refund correctly is about more than just good customer service—it’s essential for keeping your financial records accurate. A refund journal entry officially reverses the original sale in your accounting books, ensuring your revenue, cash, and tax liabilities are all up to date. While it might seem like a simple reversal, getting the details right is key to maintaining a clear financial picture and making sound business decisions. Let's walk through exactly how to create these entries, from the basic structure to more complex scenarios.

The Basic Journal Entry Structure

At its core, a refund journal entry is designed to undo a sale. Think of it as hitting the rewind button on the original transaction in your accounting system. For a straightforward cash refund, you’ll typically use two accounts. First, you’ll debit the Sales Returns and Allowances account. This is a contra-revenue account, meaning it reduces your total sales revenue. Second, you’ll credit your Cash account, because money is flowing out of your business. This simple debit-and-credit entry ensures that your books accurately reflect that a sale has been reversed and cash has been returned to the customer, keeping your financial statements balanced and correct.

A Step-by-Step Guide to Recording Refunds

Recording a refund doesn't have to be complicated. Following a consistent process helps prevent errors and keeps your records clean. Here’s a simple four-step approach to guide you every time you need to make an entry:

  1. Identify the original payment method. Was the purchase made with cash, a credit card, or another method? This determines which account you will credit.
  2. Select the correct accounts. Based on the payment type and whether sales tax was involved, you'll choose the right accounts to debit and credit.
  3. Enter the exact refund amount. Double-check that the amount matches what the customer is receiving to ensure your books balance perfectly.
  4. Add a clear description. Write a brief note in the journal entry memo, like "Refund for damaged item" or "Customer return, order #123." This provides context for future reviews or audits.

Recording Refunds with Sales Tax

Most sales include sales tax, and when you issue a refund, you need to account for that, too. Since the sale was reversed, you no longer owe that tax to the government. Your journal entry needs to reflect this adjustment.

For example, imagine a customer returns an item they bought for $100 plus $7 in sales tax, and you give them back $107 in cash. Your journal entry would look like this: you would debit Sales Returns and Allowances for $100, debit Sales Tax Payable for $7, and credit your Cash account for the full $107. This correctly reduces your reported revenue and your sales tax liability.

Handling Multiple Payment Methods

The accounts you use in a refund entry change based on how the customer originally paid. For a cash refund, you credit the Cash account because physical money is leaving your business. However, if the customer paid with a credit card, the process is slightly different. Instead of crediting Cash, you would credit Accounts Receivable. This is because the money isn't taken directly from your bank account. Instead, the refund reduces the total amount you expect to receive from your credit card processor in their next payout. Getting this detail right is crucial for accurate cash flow tracking and reconciliation.

How to Handle Partial Refunds

Partial refunds are common, whether you're offering a discount for a minor product defect or a customer is only returning one item from a larger order. The process is the same as a full refund, but you only record the amount being returned to the customer. If the returned item can be resold, you also need to adjust your inventory records. To do this, you’ll make a separate entry to debit your Inventory account (increasing it) and credit Cost of Goods Sold (decreasing it) for the original cost of the item. This step ensures your inventory count and COGS are accurate, which is vital for understanding your true profitability. For more complex inventory situations, our insights on the HubiFi blog can provide additional guidance.

How to Handle Complex Refund Scenarios

Not every refund is a simple, one-for-one transaction. Sometimes, you’ll run into situations that require a bit more attention to detail to keep your books clean. Things like service-based refunds, returns with multiple items, or transactions that cross over accounting periods can easily trip you up if you’re not prepared. The key is to have a clear process for these less common, but still important, scenarios.

Handling these complexities correctly from the start saves you from major headaches during financial reviews or audits. It ensures your revenue is reported accurately, your inventory counts are reliable, and your tax liabilities are correct. Let’s walk through a few of the most common complex refund situations and break down exactly how to manage them. By understanding the nuances of each, you can build a resilient refund process that protects your financial integrity and keeps your operations running smoothly, no matter what comes your way.

Refunding for Services

When a customer requests a refund for a service, the process is a little different than for a physical product. Since there’s no item to return to inventory, the focus shifts to your service agreement and the value already delivered. It's essential to document the reason for the refund and make sure the amount reflects the portion of the service that was either incomplete or unsatisfactory. For example, if you’re refunding a portion of a monthly consulting retainer, your records should clearly state why the full service wasn’t rendered. This documentation is crucial for your internal records and for maintaining transparent financial reporting.

Managing Multi-Item Returns

If a customer returns multiple items from a single order, it’s tempting to process it as one lump sum. However, for accurate accounting, each item should be processed individually. This ensures your inventory levels are correctly updated for each specific product, which is vital for demand planning and stock management. Recording each item separately also gives you a clear entry in your Sales Returns and Allowances account. This level of detail provides valuable insight into which products have higher return rates, helping you identify potential quality issues or mismatched customer expectations before they become a bigger problem.

Processing Refunds Across Accounting Periods

Timing can make refunds tricky. Let’s say a customer buys a product in the last week of March but returns it in the first week of April. This transaction now spans two different accounting periods. To maintain accurate financial reports, you must record the refund in the period it occurs—in this case, April. This might require an adjusting entry to ensure your revenue from March isn’t overstated and that the return is properly reflected in the new period. Getting this right is critical for the accuracy of your monthly and quarterly financial statements.

Understand the Tax Implications

Refunds have a direct impact on your taxes, especially if you collected sales tax on the original purchase. When you issue a refund, you must also return the sales tax to the customer. On your end, this means you need to reverse the sales tax liability associated with that sale. Failing to do so can result in you overpaying on sales tax and misstating your liabilities. Using accounting software with strong integrations can automate this process, ensuring that every time a refund is processed, the corresponding sales tax adjustments are made correctly, keeping you compliant with tax regulations.

Best Practices for Managing Refunds

Handling refunds efficiently is more than just good customer service—it's a critical part of your financial management. A solid process protects your cash flow, provides valuable business insights, and maintains a clear audit trail. By setting up a few key practices, you can turn refunds from a logistical headache into a source of useful data that helps you improve your products and operations.

Establish Clear Authorization Rules

Set clear internal rules for who can authorize refunds and under what circumstances. This prevents unauthorized returns and ensures consistency. For example, you might allow customer service representatives to approve refunds up to a certain dollar amount, with anything higher requiring a manager’s sign-off. It’s also essential to keep good records of why an item was returned and who processed it. This simple step helps you track patterns over time, identifying if a specific issue is recurring or if a team member needs more training. A well-defined authorization process is your first line of defense against errors and potential fraud.

Implement Quality Control Checks

Think of your refund data as a treasure trove of feedback. Tracking why customers are returning products helps you spot underlying problems with your items, services, or even your marketing descriptions. Is a particular product frequently returned for being "not as described"? Maybe it's time to update the product page with more accurate photos or details. A regular analysis of refund data can lead to significant improvements in product quality and customer satisfaction. Schedule a monthly or quarterly review of your return logs to identify trends and turn those insights into actionable changes for your business.

Set Your Documentation Standards

Consistent documentation is non-negotiable for accurate accounting. For every single refund, you should document the customer's information, the date, the amount, and the specific reason for the return. This information is vital for creating a clear audit trail and can be a lifesaver if a customer dispute arises later. Creating a standardized digital form or a simple checklist for your team to follow ensures that no detail is missed. This discipline not only keeps your financial records clean but also makes account reconciliation and audit preparations much smoother.

How to Prevent Refund Fraud

Refund fraud can quietly eat away at your profits, so it’s important to have policies in place to prevent it. A classic rule is to never issue a cash refund for a purchase made with a credit card; the refund should always go back to the original payment method. This helps prevent common scams, like someone returning stolen goods for cash. Other policies might include requiring a receipt for all returns or having a specific time limit on when items can be returned. Implementing and consistently enforcing strict refund policies is your best strategy for mitigating the risk of fraudulent activities and protecting your bottom line.

Why You Should Automate Your Refund Process

Handling refunds manually can feel like a constant drain on your resources. It’s a time-consuming process filled with repetitive data entry, which opens the door to human error. As your business grows and the volume of transactions increases, these small issues can snowball into significant financial headaches. Manual processes simply can’t keep pace, leading to delays, inaccurate financial reports, and a frustrated finance team spending more time fixing mistakes than analyzing performance.

This is where automation changes the game. Automating your refund process isn’t just about speeding things up; it’s a strategic move to make your financial operations more accurate, compliant, and efficient. By letting software handle the repetitive tasks, you free up your team to focus on what truly matters: interpreting financial data and driving business growth. An automated system ensures every refund is recorded correctly and consistently, giving you a clear and real-time view of your company’s financial health. It transforms a tedious but necessary task into a streamlined, reliable part of your accounting cycle.

The Benefits of Integrated Software

One of the biggest advantages of automation comes from using integrated software. This means your ecommerce platform, CRM, and accounting software are all connected and communicating with each other. When a refund is initiated, the information flows automatically across all systems without anyone needing to manually re-enter data. This eliminates duplicate work and drastically reduces the risk of errors. For example, one study found that automated cash application saves an accounts receivable team 4.5 hours daily. By connecting your tools, you create a single source of truth for every transaction, ensuring your financial records, inventory counts, and customer histories are always in sync. HubiFi offers seamless integrations with the tools you already use to make this process effortless.

Process Refunds in Real-Time

Manual refund processing often happens in batches, meaning your financial records might only be updated once a day or even once a week. This delay can give you a skewed view of your cash flow and other key metrics. Automation allows you to process refunds in real-time. The moment a refund is approved, the journal entry is created, your cash account is updated, and inventory is adjusted. This ensures your financial statements are always current, giving you an accurate picture of your business's performance at any given moment. Real-time processing not only improves financial visibility but also leads to a better customer experience, as shoppers receive their money back faster.

Stay Compliant Automatically

Meeting accounting standards like ASC 606 is non-negotiable, but it can be complex, especially when it comes to revenue recognition for returns. An automated system can be configured to follow these rules automatically for every single transaction. It correctly calculates the refund amount, adjusts for sales tax, and records everything in the right accounts according to compliance requirements. This removes the guesswork and potential for human error, ensuring your books are always accurate and audit-ready. For any business dealing with a high volume of sales, automating compliance isn't just a convenience—it's a necessity for maintaining financial integrity. You can learn more about our approach in our insights blog.

Simplify Reconciliation with the Right Tools

Bank reconciliation is a critical but often tedious task. Manually matching every refund transaction from your bank statement to your general ledger can take hours, and even a small discrepancy can be difficult to track down. Automation simplifies this entire process. Because refund transactions are recorded accurately and instantly in your accounting system, they will match up perfectly with your bank records. By embracing AR automation, you can overcome common hurdles and keep your cash flow on track. This dramatically reduces the time and effort required for reconciliation, allowing your team to close the books faster and with more confidence each month.

Streamline Your Account Reviews

Beyond day-to-day processing, automation provides powerful tools for analysis and strategic review. Instead of manually compiling data in spreadsheets to look for trends, an automated system gives you access to real-time dashboards and reports. You can easily track refund rates by product, region, or customer segment, helping you identify quality control issues or shifts in customer behavior. From the checkout to the back office, managing cash can pose unique challenges, but clear data makes it easier. This visibility allows you to move from being reactive to proactive, making data-driven decisions that can reduce returns and improve profitability. To see how you can gain these insights, you can schedule a demo with our team.

Fine-Tune Your Refund Operations

Recording journal entries correctly is just one piece of the puzzle. A truly effective refund process is efficient, consistent, and built to scale with your business. When you fine-tune your refund operations, you’re not just tidying up your books—you’re protecting your cash flow, creating a better customer experience, and ensuring your financial data is always accurate and audit-ready. It’s about building a system that works for you, not against you. Let’s break down the key areas where you can make meaningful improvements.

Manage Your Cash Flow Effectively

Refunds directly impact your cash on hand, so managing them efficiently is critical for financial stability. As your business grows and you process a higher volume of transactions, manual refund processing can quickly become a bottleneck. Just like manual cash application, it simply can’t keep pace, leading to delays, errors, and a cloudy view of your true cash position. By automating your financial workflows, you can process returns faster and more accurately. This frees up your finance team from hours of manual data entry, allowing them to focus on strategic analysis rather than chasing down paperwork. An automated system gives you a real-time look at how refunds are affecting your bottom line.

Develop a Clear Refund Policy

A clear, well-documented refund policy is your first line of defense against confusion and inconsistency. It sets clear expectations for your customers and gives your team a straightforward framework to follow. Your policy should outline what can be returned, the timeframe for returns, and the condition items must be in. Internally, your process should require your team to keep good records of why an item was returned and who returned it. This information is more than just bookkeeping data; it’s valuable insight that can help you spot product quality issues, identify trends, and improve your overall customer experience.

Train Your Team for Success

Your refund policy is only effective if your team knows how to apply it correctly. Consistent training is essential to make sure everyone understands their role in the refund process. You’ll want to train your staff on the specific steps for processing and recording refunds in your accounting system. This includes knowing which accounts to use, how to handle sales tax, and what documentation is required for every transaction. When your team is confident and well-informed, they can handle refunds accurately and efficiently, which reduces errors and ensures your financial records remain reliable.

Maintain a Clear Audit Trail

A clean audit trail is non-negotiable for financial integrity and compliance. When a customer returns an item, you should never just delete the original sale. This practice can create serious problems with auditors and tax offices because it distorts your sales data and breaks the transaction history. Instead, you must create a new transaction, like a credit memo or refund receipt, to properly document the return. This creates a clear, traceable link between the original sale and the refund. This method ensures your revenue is reported accurately and provides the transparent documentation needed to pass any financial review with confidence.

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Frequently Asked Questions

Why can't I just delete the original sale when a customer returns something? It might seem like the simplest solution, but deleting the original sale erases important financial history. That sale actually happened, and so did the return. Keeping both transactions on your books gives you a complete and honest picture of your business activity. This creates a clear audit trail and allows you to accurately track your return rates, which can signal important issues with products or customer satisfaction.

What's the main difference between recording a cash refund versus a credit card refund? The key difference lies in which account you credit. For a cash refund, you credit your Cash account because physical money is leaving your business. For a credit card refund, you typically credit Accounts Receivable. This is because the money isn't immediately pulled from your bank; instead, the refund reduces the total payout you'll receive from your credit card processor.

Do I need to adjust my inventory records for every single refund? You only need to adjust your inventory if a physical product is returned in a condition where you can sell it again. If it is, you'll make an entry to increase your inventory and decrease your Cost of Goods Sold. This ensures your inventory count and gross profit are accurate. If the item is damaged or it was a service, no inventory adjustment is needed.

What is a "Sales Returns and Allowances" account and why should I use it? Think of it as a special bucket just for tracking refunds. It's a contra-revenue account, which means it works against your main sales account to lower your total net sales. Using this separate account is a smart move because it lets you see exactly how much revenue you're losing to returns at a glance, without having to dig through all your sales data.

How does automating the refund process actually help my business? Automation saves you from the tedious and error-prone task of manually entering every refund. An integrated system ensures that when a refund is processed, all the right accounts—from sales and cash to inventory and taxes—are updated instantly and correctly. This gives you a real-time, accurate view of your finances, keeps you compliant, and frees up your team to focus on analyzing the data instead of just inputting it.

Jason Berwanger

Former Root, EVP of Finance/Data at multiple FinTech startups

Jason Kyle Berwanger: An accomplished two-time entrepreneur, polyglot in finance, data & tech with 15 years of expertise. Builder, practitioner, leader—pioneering multiple ERP implementations and data solutions. Catalyst behind a 6% gross margin improvement with a sub-90-day IPO at Root insurance, powered by his vision & platform. Having held virtually every role from accountant to finance systems to finance exec, he brings a rare and noteworthy perspective in rethinking the finance tooling landscape.